“Outsourcing the support of SAP BPC is in line with Boskalis’ IT strategy,” says Paul Schurgers, Manager Group Accounting & Reporting at Boskalis. Boskalis is a leading expert in the international dredging market and maritime services.
One reason to add the hosting of SAP BPC to this was the switch to the cloud. “Our IT strategy changed to ‘in the cloud’. This meant that BPC preferably also had to go to the cloud,” Paul continues. “We wanted to do this with a company that has a proven understanding of SAP BPC. We were satisfied with the other services of Swap Support, so it was a logical step to do the hosting with them as well.”
In-depth knowledge of SAP BPC
The required in-depth knowledge regarding SAP BPC was an important reason for Boskalis to choose Swap Support. “It is nice to work with people who know what they are doing,” says Anneke Smit, Controller at Boskalis and one of the SAP BPC admin users at the international company. “The cooperation with Swap Support is a win-win situation for us.”
Anneke and Paul are satisfied with the decision to outsource the hosting to Swap Support. “We get high-quality support and technical assistance,” Anneke explains.
"We have a long-term, high-quality relationship. Due to growing finance requirements, we've increasingly expanded our system into a complete platform in recent years. A system that, together with Swap Support, we've adapted to the wishes of the users. Consider, for example, the addition of a cash flow forecasting module. It has been quite a journey; we would not have been able to achieve this without Swap."
Paul Schurgers - Boskalis
Strategic partner
Due to the specialist knowledge, issues are resolved quickly. “For example, we had an issue with the backups during SAP BPC Optimize. Swap Support has immediately created a customized backup process, so this will never go wrong again. That is the service you expect and receive,” says Anneke. “These are people who work with SAP BPC all day, and not every now and then. They are real professionals who have made a quality improvement possible for us.”
Paul, therefore, sees Swap Support as a strategic partner. “We have a long-term, high-quality relationship. Due to growing finance requirements, we’ve increasingly expanded our system into a complete platform in recent years. A system that, together with Swap Support, we’ve adapted to the wishes of the users. Consider, for example, the addition of a cash flow forecasting module. It has been quite a journey; we would not have been able to achieve this without Swap.”
Improved stability and reliability of SAP BPC
With 300 financials around the world and the corresponding deadlines, the system is in use 24 hours a day, 7 days a week. Continuity, therefore, is an important requirement. Paul: “The current stability of our environment is thanks to Swap Support. They have turned it into a manageable and working application. That is certainly worth a compliment.”
Anneke is also satisfied with the improved stability and reliability of SAP BPC. “Now, if there is an issue during the quarterly close, I assume that an end-user has accidentally done something wrong. I used to worry that it was the system. Also, the data is more reliable now, and the improved performance saves time. This allows me to spend my time on other things.”
"Whenever we have major changes, we really appreciate the opinion of the experts of Swap Support. Their agenda runs parallel to Finance's agenda; there is truly a relationship of trust, I'd like to take future steps together with Swap Support as well."
Paul Schurgers
Joint roadmap
Swap Support plays a significant role in the roadmap to the future. “Whenever we have major changes, we really appreciate the opinion of their experts. Their agenda runs parallel to Finance’s agenda; there is truly a relationship of trust,” says Paul. “I’d like to take future steps together with Swap Support as well.”
