Immediate support

Our experts are available 15 hours a day, 7 days a week. As Europe's largest specialized Service Desk, you have immediate access to our experts. We solve incidents, answer any questions, and take care of changes. With dedicated client teams, you’ll work with trusted specialists who know your application inside out—because the team that supports you is the same team that develops and enhances your system.

Running smooth operations

Reliable and effective Performance Management applications require seamless collaboration between operational support and application development. That’s why our scalable DevOps approach ensures the same team handles both support and development.

By combining support and development in one team, we eliminate silos. Knowledge doesn’t get lost in translation – issues are resolved faster, and improvements are implemented more effectively. The result? Your applications are up-to-date, reliable, and ready for change.

What if your application has been built by someone else?

No problem. Our specialists know exactly how to organize a smooth start to the support, even if we did not build the application. In fact, we do this quite often. After all, not every implementation firm wants to take care of support – or has the expertise or structures needed.

Our experts understand how to get all the information needed – based on best practices. For example, we have proven forms and procedures to ensure we know everything we need to know about your application.

Incident resolution

Acute help to solve an urgent issue in your application. 15 hours a day, 7 days a week – you always get an expert on the phone right away.

Standard Change requests

Do you want to make a change to your system? From updating your chart of accounts to adding users or adjusting application settings, we’ll ensure everything runs smoothly. Activate a process, reset a password, or manage user rights – our client-dedicated teams know your application well. We get it done quickly and hassle-free.

Information requests

Wondering how a specific outcome has been calculated or what the impact is of a proposed change? Our experts are only a call away. Whether it’s exploring a new idea, ensuring a stable technical setup, explaining calculations, or managing capacity and availability, we provide the insights and support you need to make confident decisions.

Advanced Change requests

We control the full cycle of requirements, design, build, test, and deploy of extended changes to your system. New functionality is added in a controlled and agile way, course correcting for any user feedback. Whether it is mergers, new acquisitions, implementations of a new chart of accounts, or building new models for cashflow forecasting or ESG reporting, Swap Support is your reliable partner to cover all your latest developments.

“Swap Support’s high level of flexibility means that support can be set up as customized as you need it to be. This gives us more time to focus on solving financial topics rather than spend time on non-value adding issues.”

Marielle van Gent - Bos

Danone

Extend your team

Seamlessly extend your team with our specialists to match the expertise you need, exactly when you need it. This way, you avoid investing in in-depth knowledge that’s hard to find and only required temporarily.

Our flexible support model adapts to your situation. Whether it’s ad-hoc requests or changes within your team, we scale up quickly, ensuring you always have the right capacity. And because you only pay for what you need, your support remains cost-efficient.

15 hours a day, 7 days a week

Immediate access to experts

Customer dedicated team

Scalable support

Single point of contact

Multilingual service desk

Expertise in both business processes & IT

ISO 27001 certified

Immediate support

40+

Consultants

>15 yrs

Supporting our customers

100+

Customers worldwide