Support for Oracle EPM
Oracle has been one of the leading parties in the Enterprise Performance Management (EPM) domain for many years. Oracle provides integrated Business and Corporate Performance Management solutions that support strategy and finance processes.
Whether planning, consolidating or streamlining the financial close process with Oracle EPM, it's easy. Oracle Enterprise Performance Management (EPM) enables the flexibility and insights you need to perform better.
Oracle EPM Cloud suite
Oracle FCC
Oracle PBC
Oracle ARC
Oracle EPRC
Oracle HFM
Oracle Hyperion Planning
Oracle FDME(E)
How do we help you with the support and hosting of your Oracle EPM/ Hyperion application?
15 hours a day, 7 days a week
Immediate access to experts
Customer dedicated team
Scalable support levels
Single point of contact
Multilingual service desk
Expertise in both business processes & IT
ISO 27001 certified
Roadmap for Oracle EPM
Our experts know the ins and outs of Oracle’s roadmap and help you make the best choice depending on your situation, strategy, and requirements. And, of course, our team extensively tests each new release in our test lab. Discover the impact of HFM 11.2 in “Tested: Oracle HFM 11.2.”
Additional backup functionalities for Oracle EPM Cloud solutions
Oracle’s EPM Cloud solutions have many benefits. However, the standard backup functionality provides only one daily backup. To solve this, Swap Support has developed the Swap Automate Backup & Restore Manager. This tool enables you to save your Oracle FCC or PBC backup for any number of days on any local or cloud server.
Find out more about the support and hosting of your Oracle EPM solutions?
Would you like to know more about the life cycle management of Oracle EPM cloud or on-premise solutions?Oracle EPM
Discover more about the support and life cycle management of Oracle EPM.
What is important in supporting Oracle EPM?
The field of Performance Management is developing and changing fast. For example, the increasing integration of BI and EPM or the inclusion of Machine Learning in predictive forecasting.
These developments require in-depth knowledge of the various Oracle EPM solutions combined with expertise in finance and BI.
“Two of our key values are simplicity and cost-consciousness. By hosting Oracle HFM at Swap Support, we feel we meet these values as we have a good working relationship at a reasonable price.”
Jakub Kawecki
Finance Controller - Action
Various options for the hosting of your Oracle EPM solutions
For the hosting of your Oracle EPM solutions, you can choose out of three options:
The best option for the hosting of your Oracle Hyperion solutions? That depends on your situation. Our experts help you choose the right option, depending on your IT strategy, landscape, and requirements.
Discover the 5 reasons to outsource the hosting of Oracle Hyperion.
1.
Support of Oracle EPM Cloud
Each hosting option demands a specific support approach. For the first option, Oracle EPM Cloud, the focus will be on the functional part, including interfacing. This option applies to Oracle SAAS solutions like Oracle PBC and Oracle FCC (previously known as Oracle PBCS and Oracle FCCS). Contrary to common belief, cloud solutions do need support. Discover why in the 7 persistent misconceptions about the cloud.
An essential part of functional support for Oracle cloud solutions is the automated monthly cloud-based updates. What is the impact of the update on your system, processes, and data? Which new features are interesting? And how can you deploy them in your organization? Our experts are fully aware of all the details of the updates and know your system, processes, and organization well. Our proven approach to release management enables us to give you pragmatic advice tailored to your situation.
2.
Support of Oracle HFM and Oracle Planning
The second option, Oracle EPM On-Premise (Oracle Hyperion), requires functional support like Oracle Cloud and technical support. In addition, our experts help you with upgrades, patching, and debugging. Also, we can take care of maintenance support during the month/quarter or semi-yearly closings.
Oracle HFM (Hyperion Financial Management) and Oracle Planning are flexible solutions with a lot of possibilities to customize the solution to your requirements. These customizations demand a high-quality level of support from experts who know and can explain the consequences of available choices.
3.
Oracle Private Cloud for Hyperion
For the third option, Oracle Private Cloud for Hyperion, in addition to the functional support, Swap Support takes care of the hosting, monitoring, and interfacing. This option truly is a “one-stop-shop for the hosting and support of your Oracle Hyperion solutions.
Discover why other companies outsource the 3 layers of support.
Partnership with Oracle
At Swap Support, we have years of experience supporting Oracle EPM solutions, and our specialists continuously keep their Oracle knowledge up to date.
“Oracle EPM Cloud is enhanced each month; to keep up and understand the new features takes time. We help you determine which components benefit your processes.”
Bert Dotinga
EPM Consultant
